Shipping & Returns
UPS standard shipping, flat-rate pricing, and clear policies for research material deliveries.
Draft for team review. Policy language and business details must be confirmed before the live store accepts orders. This preview text does not constitute legal or business advice.
Carrier & shipping method
Orders ship exclusively via UPS at this time. We are working on providing more carrier and shipping-speed options, as well as automatic rate calculation, in the future. For now, there is one standard shipping option per order.
UPS standard shipping transit times are typically 3–5 business days after dispatch. Shipping and delivery estimates are not guarantees.
Shipping rates
Orders that do not qualify for free shipping ship at a flat rate of $15.00. The actual shipping charge is always displayed at checkout before you complete your purchase.
Free shipping
Orders of $200 or more after discounts (excluding taxes) qualify for free standard shipping, plus one free reconstitution solution. The discount is applied automatically when your bag qualifies. See Sale Terms for full offer details.
Shipping & delivery (Terms §6)
Orders are shipped to eligible destinations using available shipping methods. Shipping and delivery estimates are not guarantees. We will communicate material fulfillment delays and provide cancellation or refund options when required by applicable law.
Customers are responsible for providing complete and accurate shipping information and complying with applicable laws regarding receipt and possession of research materials. Additional shipping restrictions may apply to certain compounds or destinations.
Returns, refunds & replacements (Terms §7)
Due to the nature of laboratory research materials and applicable quality-control considerations, returns of opened, used, altered, or improperly stored products are generally not accepted.
If your order arrives damaged, defective, or incorrect, please contact our support team within 14 days of delivery with your order number, a description of the issue, and supporting photographs where applicable. Verified claims may qualify for a replacement or refund, depending on the circumstances and applicable law.
Refunds and replacements for change of mind, improper handling, or unauthorized use are not guaranteed. Nothing in this section limits any refund, cancellation, or other rights provided under applicable law.
Order issues & support
For any problem with a delivery, including missing items or shipping delays, contact us at support@pebbleaminos.com or via our Contact page. Please include your order number so we can help quickly.